How to Make a Complaint or Give Feedback to Karma Support
This document has some important information in it.
Please take your time to read and understand it.
Ask someone you trust to explain it to you if you need help.
There are some words in this document that might be hard to read or understand.
Hard words in this document will be in large blue print
What is this document about?
Karma Support Services always tries to do the right thing.
Sometimes, we make mistakes or do the wrong thing.
We want to learn from our mistakes.
We need to know if we made a mistake or if we have done something wrong.
This is called making a complaint.
We also want you to tell us if we have done something right or if we can do better.
This is called ‘feedback’.
When we get feedback or a complaint, we can make things better.
This document tells you how to make a complaint.
How to make a complaint or give us feedback
If you are not happy about something, you can make a complaint about it.
If you are happy about something or if you think we can do something better, you can give us feedback about it.
You can make a complaint or give us feedback about:
how we support you
other people living in the house with you
how we made you feel
if you don’t have access to something
your house
You can make a complaint without telling us your name.
This is called making an anonymous complaint.
We have a good way to deal with any complaints.
You can make a complaint to Karma Support Services:
(a) in person by telling your staff or the manager;
(b) by email to info@karmasupport.com.au;
(c) on our website https://karmasupport.com.au/; or
(d) by 📞 telephone to 08 7081 9842
Lodge a Complaint with the NDIS Quality and Safeguards CommissionYou can also make a complaint to the NDIS Quality and Safeguards Commission about us
If you aren’t happy with Karma Support Services, you can also contact the NDIS Quality and Safeguards Commission:
📞 Phone: 1800 035 544
TTY – If you use a textphone or modem, call the National Relay Service. 133 677. Give them the NDIS Commission’s number – 1800 035 544
Website: ndiscommission.gov.au
How we will fix problems
We will always do our best to fix problems with you.
We will talk with you about the problem
We will try to understand how to fix it
We will fix it as soon as we can
We will let you know after we have fixed it and check with you if you are happy with how we have fixed it
Self-Advocacy
You have right to be heard and understood.
You can get help to tell us or other people how you feel
You can also get help to tell us or other people what you want or don’t want
There are companies that can help you with this.
They help you with self-advocacy
Disability Advocacy and Complaints Service of South Australia Incorporated (‘DACSSA’)
Address: Level 7 / 70 Pirie Street, ADELAIDE, SA 5000
Phone: (08) 7122 6030
Email: admin@dacssa.org.au
Disability SA
Phone: (08) 8568 5107
E-mail: admin@disabilitysa.com.au
Uniting Communities Disability Advocacy Service
Address: 43 Franklin Street, Adelaide SA 5000
Phone: (08) 8202 5960
Email: das@unitingcommunities.org
Word list
Access
Being able to use something, like:
things in your house
things that belong to you
transport
Anonymous
Not giving your name
Complaint
A complaint is when you tell someone about:
something that has gone wrong
a problem you want fixed.
Feedback
Feedback is when you tell someone about:
something you are happy about
something you think can be done better.
Self-advocacy
Speaking up for your rights.